These terms & conditions ("Terms and Conditions") govern your use of Cannaking.in ("CK") and the services provided by it. (1) By accessing, viewing, or using this website of CK and the websites as mentioned in Annexure A below, the applications in relation thereto, including online ordering, call center service or (2) by installation of the mobile application software provided by CK ("Website"), you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.
Terms and Conditions
https://cannaking.in/terms/
https://cannaking.in/shipping-disclaimer/https://cannaking.in/legal-disclaimer/
https://cannaking.in/privacypolicy/
Privacy Policy
CK’s Privacy Policy forms part of the Terms & Conditions and can be found on the below mentioned address:
https://cannaking.in/terms/
https://cannaking.in/shipping-disclaimer/
https://cannaking.in/privacypolicy/
https://cannaking.in/legal-disclaimer/
Website
These Terms & Conditions apply to all users of the Website. The Website
may include content, information or links to third parties or third-party websites. CK does not regularly review materials posted, or products or services offered, on the Website by such third parties and does not necessarily endorse all of the materials, products, and services available on such third party websites. By accepting these Terms & Conditions you agree to hold harmless and relieve CK and its affiliates from any liability whatsoever arising from your use of information from a third party or your use of any third-party website and any you agree and acknowledge that viewing and usage of the contents of any such third-party website is solely made at your own risk.
CK recommends that before you disclose any personal information to a third party, you should first read and accept the third party's privacy policy and terms and conditions of use (if applicable) of their website.
Access to Website
CK hereby provides its conditional permission for you to access the Website in accordance with these Terms and Conditions provided that you use the Website on your continued and absolute compliance with these Terms and Conditions. You shall not rent, transfer, assign, commercially exploit, resell or sublicense access to the service/products available on the Website to any third-party. You may only use this Website solely for (1) your personal, non-commercial use, (2) you may download a single copy of the materials from the Website only for your personal, non-commercial home use. You agree not to use or launch, or cause to be used or launched, any automated/computerized/analog/hybrid system or program in connection with the Website or online ordering, including without limitation, publishing or distributing vouchers or codes, "robots", "spiders", "offline readers", place pop-up windows over its pages, or otherwise affect the display of its pages and anything of similar nature. Notwithstanding the foregoing, CK grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. CK reserves the right to revoke these exceptions either generally or in specific cases at any time.
You agree not to collect or harvest any personally identifiable information from the Website or use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit for any reason whatsoever any users of the Website with respect to their Submissions to the Website.
Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this Website without the prior written permission of the material's owner.
Intellectual Property Rights
The Website contains many valuable intellectual property including but not limited to trademarks and copyrights used by CK and its associates, affiliates, and related entities throughout the world. These trademarks are used to distinguish CK’s quality products and services. These trademarks and related proprietary property are protected from reproduction and simulation under national and international laws and are not to be copied without the prior express written permission of CK.
The text, graphics, and Website’s HTML code (including flash files, JavaScript, etc.) contained in the Website are the exclusive property of CK, its affiliates, or related entities. Except where otherwise provided, the text, graphics, and HTML code contained here shall not be copied, distributed, displayed, reproduced, adopted, or transmitted in any form or by any means without the prior express written permission of CK.
The Website may link to websites not maintained by or related to CK. Hyper-text links are provided as a service to users and are not sponsored by or affiliated with this website or CK. CK has not reviewed the websites hyperlinked to or from this website and is not responsible for the content of any other website. These links are to be accessed at the user's own risk and in accordance with the Website’s usage policy. CK makes no representations or warranties about the content, completeness, or accuracy of these links or the websites hyperlinked to the Website. Furthermore, CK does not implicitly endorse third-party websites hyperlinked to the Website.
The intellectual property on the Website, except all User Submissions (as defined hereinafter), including but not limited to the text, software, scripts, graphics, photos, logos, images, concepts, sounds, music, videos, interactive features, and anything else capable of being copyrightable under the Applicable Law ("Content") and the trademarks, service marks, and logos contained therein ("Trademarks"), are owned by/licensed to CK, subject to copyright and other intellectual property rights under the Applicable Laws and international conventions. Content on the Website is provided to you as is for your information and personal use only and shall not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of CK or the respective owners, as the case may be. CK reserves all rights not expressly granted in and to the Website and the Content. You agree not to engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the Content therein. The contents of the Website are Copyright by owners of Cannaking.in. All rights reserved.
Communications
You consent to receive communications from us by e-mail, SMS, or any other communication made electronically, verbally, or physically through post. You agree that all agreements, notices, disclosures, and other communications that CK provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
Your Account
If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. CK reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Products and Pricing
All products listed on the Website, their descriptions, and their prices are each subject to change. CK reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. You agree that CK will not be liable to you or to any third party for any modification, suspension, or discontinuance of any product or services. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or information on such product or services received from CK’s suppliers, CK shall have the right, prior to the acceptance of any order, to decline or cancel any such orders, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and CK cancels your order, CK for any reason whatsoever, CK will issue a credit to your credit/debit card or bank account in the amount of the charge.
Orders and Acceptance of Orders
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance of CK. Your receipt of an order confirmation from CK does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CK reserves the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. CK may require additional verifications or information before accepting any order. In the event that you are purchasing a gift order, you will be required to accurately provide the gift recipient’s name and shipping address. Your order is not accepted until CK sends you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if CK cancels all or a part of your order, your sole and exclusive remedy is either that (a) CK will issue a credit to your credit/debit card or bank account in the amount charged for the canceled portion (if your account card has already been charged for the order) or (b) CK will not charge your credit/debit card or bank account for the canceled portion of the order.
For your convenience, CK accepts all major debit & credit cards. Notwithstanding anything contained herein, any and all payments made via the aforementioned options, either through the payment gateway on the CK website or through CK mobile application, are subject to specific terms and conditions of such third-party payment gateways.
CK encourages you to place your order on the Website for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us at our customer care number.
Timings:
10 am - 5 pm (Mon - Fri) Customers can place the order by two methods:-
Online - Customers can place an order on the website and make the payment online.
Offline – By calling the call center of CK.
Timings:
Cannaking Order Cancellation
Cannaking makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. Cannaking will not cancel or change orders already in process, en-route or delivered. The orders are processed immediately, and usually cannot be changed. Any cancellation / change in delivery instructions is solely at the discretion of Cannaking Customer support team if it has not been dispatched. Any confirmation of cancellation shall be solely in written form from the Cannaking Customer support team.
Under any circumstances, any order of a customized / personalized product cannot be cancelled.
Note: With effect from 1 June 2023, any refund if initiated by Cannaking in its sole discretion, in respect of cancellation of order by the customer, can only be processed in terms of Gift Vouchers. Gift Voucher shall be valid for 6 (six) months from the date of issue, and would apply on the Website catalogue (www.Cannaking.in). Gift Voucher can be used only once and will not be exchanged for anything other than the products/services as specified therein. Once used, it expires automatically and no refund or return will be entertained in relation to the purchases/orders made with it.
Notwithstanding anything contained herein the Terms and Conditions, any Discount Voucher issued to you by Cannaking can be used only once and will expire thereafter, even if the order/delivery is unsuccessful.
Note: A refund will be processed by Cannaking in the event Cannaking determines that the cancellation of the order is due to Cannaking's incapability of fulfilling the order.
Problems with an Order
Cannaking makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.
Note: Cannaking will not entertain any complaint for customized / personalised products.
Order-Related E-mails
Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number (required in the event you need to contact Cannaking). To show our appreciation, you will receive a confirmation e-mail from Cannaking when your order has been delivered.
Payment Terms
For each product or service you order on the Website, you agree to pay the price applicable for such product or service as of the time you submitted your order ("Product Price"), the delivery fees for the delivery service you select, if any ("Delivery Fees"), and any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on CK's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services ("Taxes") not withheld by CK. All payments are non-refundable (except as expressly set forth in the Terms and Conditions). Without limiting other remedies, CK reserves the right to charge a late fee on all past due payments equivalent to the lesser of 1.5% (one and a half percent) per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.
Order delivery is totally subject to the payment received by CK. Unless payment is received by CK, no order will be processed.
- Mode of making payment
- Online
- Debit Card - Domestic and international
- Credit Card - Domestic and international
- Internet Banking (Funds transfer in CK's account)
Shipping and Delivery Policy
The below mentioned terms of the shipping and delivery are qualified by the Shipping Disclaimer, which forms an integral part of the Terms and Conditions.
To assure timely delivery, orders must be received by CK before 1:30 pm, Monday - Friday, IST. Orders received after that time will be considered as ordered on the following day. Proof of delivery will be provided in case of any dispute in delivery.
CK does not guarantee time of delivery to rural route addresses, hotels, hospitals, military bases etc. To request a specific delivery time, please type it into the Special Instructions field during checkout. CK will endeavor to accommodate your preferences. Before major holidays, CK recommends that you place your orders at least 10 (ten) days in advance.
CK, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries. Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient's address.
Under any circumstances, CK does not guarantee time of delivery.
Notwithstanding anything contained in the Terms and Conditions or elsewhere on the Website, any delivery times provided by CK are estimates.
Under any circumstances, CK does not guarantee time of delivery.
The orders are delivered by courier companies, it is possible that CK’s courier partners have a holiday between the day you placed your order and the date of delivery. In this case, the delivery may not be made on the estimated date.
Estimated delivery time depends on the availability of the product and the destination to which you want the order/product to be shipped.
CK may change the courier / cargo services to any place anytime at its sole discretion without any notice.
Substitution Policy
Occasionally, substitutions of products or colors are necessary due to availability issues. If this is the case with the gift/order/product you have selected, experienced staff of CK will ensure that the style of your choice is preserved and will only substitute items of equal or higher value. However, CK reserves the right to substitute the product (including specified color) / other products with equal or higher value in case of non-availability of the desired product.
Return and Refund Policy
Refunds
Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.
Notwithstanding anything contained in the Terms and Conditions, in the event CK decides to refund to you, CK will offer only credit vouchers equivalent to the refund amount but in some cases CK will refund the money back, and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer.
Online Refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by CK, the refund takes 15-20 business days to reflect in your account.
Offline Refund is credited once the customer shares the bank details post which it takes 10-15 working days. Once processed by CK, the refund takes 15-20 business days to reflect in your account.
CK is not responsible and does not guarantee a refund for cases where:
Product is delivered to incorrect addresses supplied by the customer/sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address supplied by the customer/sender.
Decreased product quality due to an incorrect/incomplete delivery address supplied by the customer/sender, or a re-route requested by the customer/sender.
Product quality problems caused by improper handling by the recipient.
Exchanges
Damaged or Defective Products
Disclaimers, Limitations And Exclusions Of Liability
While ck endeavors to provide the most accurate, up-to-date materials available, the information, materials, products, and services available on the website, there may exist some inaccuracies, typographical errors, or outdated information. Moreover, ck may make modifications or changes to the website or the information, materials, products, and services described in the website at any time. Ck is not responsible for any typographical or pricing errors on the website; ck reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which ck believes the customer has violated applicable law, and orders that ck believes are harmful to ck or its affiliates. Ck also reserves the right to limit the number of items purchased or orders placed through this website.
Ck and its affiliates will not be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, indirect, incidental, punitive or consequential damages or special damages in connection with these terms and condition, the service, the website, or the products, whether or not such damages were foreseeable and even if ck was advised that such damages were likely or possible. In no event will aggregate liability of ck to you for any and all claims arising in connection with these terms and conditions, the service, the website, or the products exceed the greater of (1) inr 500 (indian rupees five hundred only) or (2) the amounts you have paid to company in relation to the service, the products or the usage of the website in the past 1 (one) month hereunder. You agree and acknowledge that this limitation of liability is an essential term between you and ck relating to the provision of the website, the service and the products to you, and ck would not provide the website or service or products to you without this limitation.
Ck and its affiliates will not be liable for any damages of any kind arising in relation to (1) the use or consumption of products procured / manufactured by third parties or (2) the products delivered to you by any third party. Ck assumes no responsibility for examining or evaluating the products and services offered by them. Ck does not warrant the offerings of, any of these businesses or individuals. Ck does not endorse, in any way, any third party products or services or website's content thereof. Any claim in respect of the same shall be made directly with the third party.
User Submissions
CK welcomes your comments about your experiences shopping with us and your suggestions about how to improve the Website. The Website permits the submission of written works, photos, audio files, videos, or other communications submitted by you and other users of the website ("User Submissions") and the hosting, sharing, and/or publishing of the User Submissions. Any comments, ideas, suggestions, information, or any other content you contribute to CK or the Website (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for CK to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You agree and understand that whether or not such User Submissions are published on the Website, CK does not guarantee any confidentiality with respect to any such submissions. Furthermore, you agree and acknowledge that CK may publish your name and submissions on the Website, CK managed social media, advertising, print material, or in any other press releases or media items.
While working on demo/trying/purchasing/testing a personalized or customized product or a normal product, any kind of photos, designs, caricatures, comments, ideas, suggestions, information, or any other content you send/upload/email/contribute to CK or the Website (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for CK to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You agree and understand that whether or not such submissions are published on the Website, CK does not guarantee any confidentiality with respect to any such User Submissions. Furthermore, you agree and acknowledge that CK may publish your name and submissions on the Website, CK managed social media, advertising, print material, or in any other press releases or media items. CK may use (in whole or in part) any photos, designs, caricatures, comments, ideas, suggestions, or information for any kind of publicity (indoor, outdoor, electronic, TV, social media, social networking).
In relation to your User Submission, you covenant, represent, and warrant that:
You own or otherwise have the necessary licenses, rights, consents, and permissions to use and authorize CK to use all patent, trademark, trade secret, copyright, or other proprietary rights in and to any and all the User Submissions to enable inclusion and use of the User Submissions in the manner contemplated by the Website and the Terms & Conditions.
In connection with your User Submissions, you agree that you will not (i) submit material that is copyrighted, protected by trade secret, or otherwise subject to third party proprietary rights, including privacy rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant CK all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that may cause or likely to cause any damage to CK or any third party; (iii) submit material that is unlawful, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business: (v) impersonate another person.
You agree and acknowledge that CK does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and CK expressly disclaims any and all liability in connection with User Submissions. Furthermore, CK does not permit copyright infringing activities and infringement of intellectual property rights on the Website, and CK is entitled to block and remove all content and User Submissions if properly notified that such content or User Submission infringes on another's intellectual property rights. CK reserves the right to remove content and User Submissions without any prior notice.
CK may also terminate, without notice, a user's access to its website if the user is determined to be a repeat infringer. A repeat infringer is a User who has been notified of infringing activity twice and/or has had a User Submission removed from the website. CK also reserves the right to decide whether content or a User Submission is appropriate and complies with these Terms & Conditions for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length.
Indemnity
You agree to indemnify, defend and hold harmless CK, its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising in connection with (i) your use of and access to the Website; (ii) your violation of any term of these Terms & Conditions; and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; (iv) any claim that one of your User Submissions caused damage to a third party; and (v) use of the User Submissions by CK.
Ability to accept the Terms and Conditions
You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms & Conditions, and to abide by and comply with these Terms & Conditions.
Applicable Law and Jurisdiction
By accessing the Website, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and CK or its affiliates.
Any claim or dispute between you and CK that arises in whole or in part from accessing or using the Website or in relation to orders, delivery, quality or any such products or services offered through the Website, shall be decided exclusively by a court of competent jurisdiction located in New Delhi, India only.
Local Laws
CK makes no representation that the products/materials as mentioned on the Website is appropriate or available for use in other locations, and access to them from territories where any of the contents of this Website are illegal, is prohibited. Further, CK makes no representation that the products and services available for sale or use on the Website are appropriate or available for use in other locations, and use or purchase of such products or services from territories where such purchase or use is illegal is prohibited. If you choose to access or make purchases from the Website from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws
Entire Agreement
These Terms and Conditions, together with CK's return policy, security and privacy, substitution policy, privacy policy, disclaimers and other rules and policies posted on the Website, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and CK with respect to your use of and material available through the Website, and they supersede all prior or contemporaneous communications and proposals between you and CK, if any, with respect to the Website. Any rights not expressly granted in these Terms and Conditions are reserved.
General
In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law or deemed invalid, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and CK as a result of these Terms and Conditions or your use of the Website. No waiver of any term of these Terms & Conditions shall be deemed a further or continuing waiver of such term or any other term, and the failure by CK to assert any right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.
Important Notice to Webmasters
You shall not use or deploy the Trademarks in the html coding of any website and/or hidden text to aid indexing by search services by listing selected keywords in order to display those pages when a user types into a search service.
Linking to any content/pages on the Website is prohibited absent express written permission from CK. Framing the CK Website with links, Metatags, advertisements and/or other information not originating from the CK Website is expressly prohibited.
Annexure A
Our Policies and Terms & Conditions (including, but not limited to Privacy Policy, Legal Disclaimer, Shipping Disclaimer, return policy, security, privacy, substitution policy, privacy policy, disclaimers, and other rules) are subject to change at any time without notice. To make sure you are aware of any changes, please review these periodically. By visiting the Website you agree to be bound by the policies and terms & conditions of Cannaking.in. If you do not agree, please do not use or access our Website. Any delay or failure in any communication (including, but not limited to letter, email, message on social networks, website updates, and SMS) has no liability on CK. In any circumstance, any order of a personalized or customized product cannot be canceled. Any claim or dispute between you and CK that arises in whole or in part from accessing or using the Website or in relation to orders, delivery, quality, or any such products or services offered through the Website shall be decided exclusively by a court of competent jurisdiction located in New Delhi, India only.
